SAPPHIREMONEY PHONE PAYMENT
For many organisations, a reliable, cost effective payment system which enhances customer service is a must. Many customers appreciate the convenience of paying by phone - particularly those who don't want to make their payments online.
SapphireMoney Phone Payments is the answer. Our system utilises the latest Interactive Voice Recognition (IVR) technology to process payments in real time through a customer friendly interface.
SapphireMoney Phone Payments provides:
- a 24 hour day credit card phone payment facility
- Toll Free numbers
- Multiple call processing per line
- Speak and Hang up, Text to Speech, Touch Tone and Text Processing options
- Multi-menu recorded service and connections to live operators
- Customised call scripts and logic to match voice prompts to customer ID
- Match payments to merchant account based on the call script
- Advanced call distribution algorithms to balance employee work loads
- Online reports of statistics, call logs and agent performance
- Connectivity to most business database systems
- The latest Aculab Prosody DSP resource cards and Dialogic/Eicon Diva Server PRI/E1-30 hardware
To ask how SapphireMoney can help your organisation complete the attached form